Employment Opportunities at Hungtington Volvo

Showroom Receptionist

Department: Sales Department
Reports To: General Manager
Revised Date: June 16, 2014
SUMMARY
Serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
1. Greets showroom customers and determines the nature of their visit.
2. Obtains and records basic demographic information about each customer, using dealership sales control system.
3. Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
4. Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson.
5. Greets customers in the service department during morning rush hour and obtains basic customer information.
7. Serves as telephone back-up.
8. Serves as clerical back-up.
9. Maintains professional appearance.
 
Full-Time/Part-Time     Full-Time  
Location     Huntington Volvo  
Number of Openings     1  
Position     Showroom Receptionist - Part Time  
Position Requirements     

MARGINAL DUTIES
Marginal Duties include the following. Other duties may be assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


EDUCATION and/or EXPERIENCE

    No prior experience or training.
    Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

    Ability to read and comprehend simple instructions, short correspondence, and memos.
    Ability to write simple correspondence.
    Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


MATHEMATICAL SKILLS

    Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
    Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
    Ability to deal with problems involving a few concrete variables in standardized situations.
    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS

    Valid Driver's License

Environmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibration


Physical Activity While performing the duties of this job, the employee is (occasionally/frequently/regularly) required to:

    Stand
    Walk
    Sit
    Handle, or feel
    Reach with hands and arms
    Occasionally climb or balance
    Stoop, kneel, crouch, or crawl
    Talk & Listen
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Sales Professional

Reports To: Sales Manager

Summary:

The Salesperson is directly responsible for selling new vehicles at dealership gross profit, volume and customer satisfaction standards.

Essential Duties include the following. Other duties may be assigned:

    Professionally approaches, greets, and offers assistance or direction in a friendly and energetic manner to any guest who enters the dealership property.
    Determine each customer's vehicle needs by asking questions and listening carefully to their responses.
    Follows dealership sales process as directed by Sales Management. Demonstrate new vehicles.
    Offer test drives to all prospects; obtain proper identification from customer prior to test drive; follow pre-determined test drive route.
    Ensures the sales manager has an opportunity to meet every customer.
    Turns 100% of closed deals to a Financial Services Consultant along with properly completed paperwork in accordance with established dealership policies.
    Prepare sold vehicles for delivery prior to customer arrival. Deliver new vehicles to customers.
    This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and lays the foundation for customer loyalty.
    Understand and comply with the Brand CSI (customer satisfaction index) requirements.
    Utilizes dealership sales control (Dealer Socket) system.
    Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
    Responsible for 100% email collection from all sales opportunities that present themselves to the dealership.
    Maintain a prospect development system.
    Keep abreast of new products, features, accessories, etc., and their benefits to customers.
    Attends product and sales training courses as determined by sales management and manufacturer. Maintains required dealership certifications.
    Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
    Sells/Leases and delivers a minimum of 12 units per month.
    Attend sales meetings.
    Report to the Sales Managers regarding objectives, planned activities, reviews and analyses.
    Review and analyze actions at the end of each day week, month, and year to determine how to better utilize time and plans more effectively.
    Understand the terminology of the automobile business and keep in touch with technological changes in the product.
    Know and understand equity and values, and be able to explain depreciation to the customer.
    Know and understand the federal, state and local laws that govern retail auto sales. Adhere to all Safeguarding, Red Flag, and 8300 procedures and policies.
    Introduce customers to service and parts department personnel to emphasize to customers the quality and efficiency of the dealership's service operations and the quality and variety of retail parts and accessories.
    Schedules the first service appointment.
    Exhibit a high level of commitment to customer satisfaction.
    Maintain a minimum customer satisfaction standard equal to or above the manufacturer expected average.

Full-Time/Part-Time     Full-Time  
Location     Huntington Volvo  
Number of Openings     8  
Position     Sales Professional  
Position Requirements     

Qualifications:

    High school diploma or equivalent.
    Must have a valid driver's license and a good driving record.
    Professional appearance.
    Excellent communication skills.
    Understand sense of urgency to ensure customer satisfaction and business needs.

Working Conditions:

    Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift.
    Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
    Will spend time out-doors, under varying climate conditions, showing vehicles to prospective customers and to drive vehicles in traffic during test drives.
    During winter months, will assist in cleaning vehicles from snow.
    Evening, holiday and weekend work hours will be required.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirement, efforts, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (ie., emergencies, changes in personnel, work load, rush jobs, or technological development.

    Additional Responsibilities:
    Adherence to all attendance and punctuality standards
    Adherence to timekeeping standards; Employees are required to record the beginning and ending times of any shift, meal break or departure from work for personal  reasons.
    Understand and follow all work rule policies and procedures.           
    Follow the Code of Business Ethics and Conduct.
    Maintains a professional clean and pressed business appearance as determined by dealership management.

 
Shift     Various Shifts
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